NATSIC-AS
Unpaid superannuation enquiry

How to use this letter
Compare the relevant payslips and available fund records. Identify what is missing or uncertain without treating a missing entry as a concluded finding. Use a secure channel for any personal fund or account information.

[Date]
To [payroll contact or employer]
From [name, position and employee reference]

Dear [name]

I request that you check the superannuation contributions associated with my employment for [period]. My available records do not yet allow me to confirm that all relevant contributions have reached my nominated fund.

Period and records
Employment period: [dates]
Pay periods being checked: [dates]
Fund name: [name only, unless a secure channel is agreed]
Amounts shown on payslips: [amounts and references]
Amounts appearing in available fund records: [amounts and dates]
Possible difference or entry requiring clarification: [details]
Date the fund record was obtained: [date]

Please provide the relevant contribution amounts, payment dates, fund details and payment references so that I can reconcile the records. Please identify any processing issue, returned contribution or information you require from me.

If a shortfall or other error is confirmed, please explain how and when it will be addressed. If you consider the contributions are complete, please provide the supporting records and the basis for that conclusion.

I request a response by [reasonable requested date]. Please tell me if you need further time to obtain the records.

Yours sincerely
[Name]
[Safe contact details]

Before sending
Do not include a tax file number, full bank details or unnecessary identity documents in an ordinary email. Keep copies of the enquiry and response. Check any applicable external complaint process and deadline separately; this letter does not lodge a complaint or extend time.

Source and use information
Original NATSIC-AS advocacy preparation template.
NATSIC-AS provides advocacy, not legal advice or legal services. Check applicable requirements and deadlines before use.